I graduated in 2004 with Bachelor Science in Network Computing of Napier University.
14 years experience in IT industry.
I am a fast learner, adaptive, pleasant, and able to interact well and articulate effectively with all level of people.
I am dedicated and committed to work, willing to take challenge and aggressive person.
I believed that I could be the right person that your company is looking for a long term working relationship and reasonably fit your expectation of job requirement.
2016 - 2018
DXC Technology (formerly known as Hewlett Packard Enterprise (HPE))
Involvement in Transition & Transformation activities.
Accountable for technical governance and technical assurance.
Manage and coordinate for all aspects of the technical solution on the project.
All project tasks are required to report to the Program Manager and client’s management team.
Provide appropriate use of best practice, appropriate reuse, technical environments, and technical liaison within the wider HP and project teamwork.
Delegate activities to the assigned capability or team to carry out the responsibilities.
Responsible for the completion of relevant input to all technical reviews.
Responsible for the project Technical Launch process.
Provide mitigate solution for non standard request.
Successfully completed project of NOKIA DC Build in EMEA, APJ, AMS and China site.
Successfully completed project of NOKIA Netbub and DR Build in EMEA, APJ, AMS and China site.
Successfully completed various projects of NOKIA Application Transformation (CVS, SCCM, CheckPoint, etc)
Successfully completed various migration projects of NOKIA End User Computing (Sharepoint, Citrix, etc)
Successfully completed various of Integration projects for NOKIA & Alcatel Lucent.
Successfully completed Transition project for AFFIN Bank.
Successfully completed Non Standard Service Request for AFFIN’s project.
2014 - 2016
Hewlett Packard Enterprise (HPE)
Monitor service level performance and addresses customer satisfaction gaps and issues in service delivery.
Accountable for customer satisfaction with respect to outsourcing services.
Manage customer escalations regarding services to ensure customer satisfaction.
Respond to customer requirements with the integration of appropriate resources.
Develop strategies and processes with the customer in metrics and measure, escalation change management and communication.
Establish and oversee a client governance structure that comprises comprehensive, coherent processes and communications between customer, HP, service providers, and partners.
Understand requirements to ensure that they meet the customer\’s expectations and are within the scope of WW/Regional delivery capability.
Plan and direct the delivery of contracted operation activities throughout the contract’s lifecycle.
Communicate up to date knowledge of customer\’s business environment and communicates business critical functions to Operations engineer.
Responsible for the Operational element of customer reviews as part of the overall review led by the Service Client Manager/Account Delivery Manager.
Proactively detects problems that could affect the service delivery.
Manage the delivery of service providers to ensure customer satisfaction and that the service is delivered within resource estimates (cost, time and quality).
Manage Operations according to Statement of Work and Operations Level Agreements.
Direct solution, operational service, partner and sub-contractor team that delivert services to the customer.
Responsible for as appropriate to the contract agreement, assures compliance with HP and customer’s IT, legal, finance ethics and government related policies, strategies and processes.
Maintain effective communication with and between all operation areas of the account team.
Ensure (global) delivery of services within the scope of the contract, including reporting of service level metrics and performance standards
Analyze availability performance (Backup Success Rate, Restore Success Rate).
Manage service demand.
Propose service improvements with regard on availability, performance, service demand and cost.
Coordinate capacity management for customer environment.
Configuration and Change Management
Responsible for Configuration Management and operations documentation.
Assess risks, prioritizes, authorizes, coordinates and schedules significant IT changes.
Manage end to end backup operation team, support across clients in asia pacific and south pacific (Australia & New Zealand).