Bachelor Science in Network Computing

Diploma in Computer Studies – Year II

Diploma in Information Technology – Year I

Technical Project Lead

Job Function:
 Involvement in Transition & Transformation activities.
 Accountable for technical governance and technical assurance.
 Manage and coordinate for all aspects of the technical solution on the project.
 All project tasks are required to report to the Program Manager and client’s management team.
 Provide appropriate use of best practice, appropriate reuse, technical environments, and technical liaison within the wider HP and project teamwork.
 Delegate activities to the assigned capability or team to carry out the responsibilities.
 Responsible for the completion of relevant input to all technical reviews.
 Responsible for the project Technical Launch process.
 Provide mitigate solution for non standard request.

Accomplishment:
 Successfully completed project of NOKIA DC Build in EMEA, APJ, AMS and China site.
 Successfully completed project of NOKIA Netbub and DR Build in EMEA, APJ, AMS and China site.
 Successfully completed various projects of NOKIA Application Transformation (CVS, SCCM, CheckPoint, etc)
 Successfully completed various migration projects of NOKIA End User Computing (Sharepoint, Citrix, etc)
 Successfully completed various of Integration projects for NOKIA & Alcatel Lucent.
 Successfully completed Transition project for AFFIN Bank.
 Successfully completed Non Standard Service Request for AFFIN’s project.

Operation Lead (Backup/Storage)

Job Function:
 Customer management
 Monitor service level performance and addresses customer satisfaction gaps and issues in service delivery.
 Accountable for customer satisfaction with respect to outsourcing services.
 Manage customer escalations regarding services to ensure customer satisfaction.
 Respond to customer requirements with the integration of appropriate resources.
 Develop strategies and processes with the customer in metrics and measure, escalation change management and communication.
 Establish and oversee a client governance structure that comprises comprehensive, coherent processes and communications between customer, HP, service providers, and partners.
 Service Planning
 Understand requirements to ensure that they meet the customer\’s expectations and are within the scope of WW/Regional delivery capability.
 Plan and direct the delivery of contracted operation activities throughout the contract’s lifecycle.
 Communicate up to date knowledge of customer\’s business environment and communicates business critical functions to Operations engineer.
 Service Management
 Responsible for the Operational element of customer reviews as part of the overall review led by the Service Client Manager/Account Delivery Manager.
 Proactively detects problems that could affect the service delivery.
 Manage the delivery of service providers to ensure customer satisfaction and that the service is delivered within resource estimates (cost, time and quality).
 Manage Operations according to Statement of Work and Operations Level Agreements.
 Direct solution, operational service, partner and sub-contractor team that delivert services to the customer.
 Responsible for as appropriate to the contract agreement, assures compliance with HP and customer’s IT, legal, finance ethics and government related policies, strategies and processes.
 Maintain effective communication with and between all operation areas of the account team.
 Availability management
 Ensure (global) delivery of services within the scope of the contract, including reporting of service level metrics and performance standards
 Analyze availability performance (Backup Success Rate, Restore Success Rate).
 Manage service demand.
 Propose service improvements with regard on availability, performance, service demand and cost.
 Coordinate capacity management for customer environment.
 Configuration and Change Management
 Responsible for Configuration Management and operations documentation.
 Assess risks, prioritizes, authorizes, coordinates and schedules significant IT changes.
 Manage end to end backup operation team, support across clients in asia pacific and south pacific (Australia & New Zealand).