About ngtiongchung

  • Profile

  • Gender Male
  • Highest Academic Level Degree Bachelor
  • Job Seek

  • Others

  • Type Of Transportation To Work Car
  • Licence Earned D
  • Language Proficiency

  • Spoken

  • Fluent Bahasa MalaysiaEnglishMandarin
  • Written

  • Fluent Bahasa MalaysiaEnglishMandarin
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About me

I graduated in 2004 with Bachelor Science in Network Computing of Napier University.
14 years experience in IT industry.

I am a fast learner, adaptive, pleasant, and able to interact well and articulate effectively with all level of people.
I am dedicated and committed to work, willing to take challenge and aggressive person.
I believed that I could be the right person that your company is looking for a long term working relationship and reasonably fit your expectation of job requirement.

Education

Experience

  • 2016 - 2018
    DXC Technology (formerly known as Hewlett Packard Enterprise (HPE))

    Technical Project Lead

    Job Function:
     Involvement in Transition & Transformation activities.
     Accountable for technical governance and technical assurance.
     Manage and coordinate for all aspects of the technical solution on the project.
     All project tasks are required to report to the Program Manager and client’s management team.
     Provide appropriate use of best practice, appropriate reuse, technical environments, and technical liaison within the wider HP and project teamwork.
     Delegate activities to the assigned capability or team to carry out the responsibilities.
     Responsible for the completion of relevant input to all technical reviews.
     Responsible for the project Technical Launch process.
     Provide mitigate solution for non standard request.

    Accomplishment:
     Successfully completed project of NOKIA DC Build in EMEA, APJ, AMS and China site.
     Successfully completed project of NOKIA Netbub and DR Build in EMEA, APJ, AMS and China site.
     Successfully completed various projects of NOKIA Application Transformation (CVS, SCCM, CheckPoint, etc)
     Successfully completed various migration projects of NOKIA End User Computing (Sharepoint, Citrix, etc)
     Successfully completed various of Integration projects for NOKIA & Alcatel Lucent.
     Successfully completed Transition project for AFFIN Bank.
     Successfully completed Non Standard Service Request for AFFIN’s project.

  • 2014 - 2016
    Hewlett Packard Enterprise (HPE)

    Operation Lead (Backup/Storage)

    Job Function:
     Customer management
     Monitor service level performance and addresses customer satisfaction gaps and issues in service delivery.
     Accountable for customer satisfaction with respect to outsourcing services.
     Manage customer escalations regarding services to ensure customer satisfaction.
     Respond to customer requirements with the integration of appropriate resources.
     Develop strategies and processes with the customer in metrics and measure, escalation change management and communication.
     Establish and oversee a client governance structure that comprises comprehensive, coherent processes and communications between customer, HP, service providers, and partners.
     Service Planning
     Understand requirements to ensure that they meet the customer\’s expectations and are within the scope of WW/Regional delivery capability.
     Plan and direct the delivery of contracted operation activities throughout the contract’s lifecycle.
     Communicate up to date knowledge of customer\’s business environment and communicates business critical functions to Operations engineer.
     Service Management
     Responsible for the Operational element of customer reviews as part of the overall review led by the Service Client Manager/Account Delivery Manager.
     Proactively detects problems that could affect the service delivery.
     Manage the delivery of service providers to ensure customer satisfaction and that the service is delivered within resource estimates (cost, time and quality).
     Manage Operations according to Statement of Work and Operations Level Agreements.
     Direct solution, operational service, partner and sub-contractor team that delivert services to the customer.
     Responsible for as appropriate to the contract agreement, assures compliance with HP and customer’s IT, legal, finance ethics and government related policies, strategies and processes.
     Maintain effective communication with and between all operation areas of the account team.
     Availability management
     Ensure (global) delivery of services within the scope of the contract, including reporting of service level metrics and performance standards
     Analyze availability performance (Backup Success Rate, Restore Success Rate).
     Manage service demand.
     Propose service improvements with regard on availability, performance, service demand and cost.
     Coordinate capacity management for customer environment.
     Configuration and Change Management
     Responsible for Configuration Management and operations documentation.
     Assess risks, prioritizes, authorizes, coordinates and schedules significant IT changes.
     Manage end to end backup operation team, support across clients in asia pacific and south pacific (Australia & New Zealand).