IMI Bachelor in International Hotel & Tourism Management

Diploma in International Hotel & Tourism Management

Resolution & Protection Executive

-Resolve product or service problems by clarifying the customer\’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-Maintain financial accounts by processing customer adjustments
-Recommend potential products or services to management by collecting customer information and analysing customer needs.
-Contribute to team effort by accomplishing related results as needed.

Risk Analyst

-Work through a number of pre-determined cases, emails, and service requests to determine if recent customer’s account activity is of a fraudulent nature.
-Complete investigation using multiple resources including customer contact, reviewing PayPal activity, phone matches, IP Search, and various websites, etc.
-Educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers.
-Review documentation, analyse data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities.

Protection Services Executive

-Assist the customers and helping to resolve their seller dispute inquiries.
-Complete reviews and resolve claims in a timely and accurate manner.
-Primary point of contact for the clienteles through email that provides predictable, compassionate, and timely resolution to their questions and inquiries

College Intern

Job Title: Guest Service Ambassador (Department: Front Office) Responsibilities:
-Perform check in, credit card and cash authorization and prepare room key cards.
-Follow-up the arrival, departure, room and occupancy statuses.
-Handle guest‘s complains and special requests.

Job Title: Guest Service Centre (Department: Front Office) Responsibilities:
-Attend internal and external calls and transfer the calls to respective departments.
-Handle guest complains, requests, and restaurant and spa bookings.
-Prepare GM Cocktail Party invitation cards and deliver to the guests.

Job Title: Bartender / Cashier (Department: Food and Beverage) Responsibilities:
-Prepare the bar, mise en place and make guest orders.
-Handle cashiering, MICRO’s system, daily sales report and update inventory.
-Take orders and serve to the guests.
-Upselling, handling guest complaints and special requests.

Job Title: IT Admin (Department: IT) Responsibilities:
-Update hotel software and systems and analyse the strength of internet and Wi-Fi passwords.

Customer Champion for International Customer Service Week

Customer Champion Award for Q3

SPOT award for best Inquiry Rate for Q4

SPOT award for best AHT for Q3

SPOT award for best Inquiry Rate for Q2