About Karthik

  • Profile

  • Gender Male
  • Highest Academic Level Degree Bachelor
  • Job Seek

  • Sector Call Center
  • Others

  • Type Of Transportation To Work Car
  • Language Proficiency

  • Spoken

  • Fluent Bahasa MalaysiaEnglishTamil
  • Written

  • Fluent Bahasa MalaysiaEnglishTamil
  • Viewed 21

About me

A young executive with 5 years worth of working experiences in fin-tech industry, sales and marketing and hospitality industry.



  • 2018 -
    Paypal (M) Services Sdn Bhd

    Resolution & Protection Executive

    -Resolve product or service problems by clarifying the customer\’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    -Maintain financial accounts by processing customer adjustments
    -Recommend potential products or services to management by collecting customer information and analysing customer needs.
    -Contribute to team effort by accomplishing related results as needed.

  • 2017 - 2017
    Paypal (M) Services Sdn Bhd

    Risk Analyst

    -Work through a number of pre-determined cases, emails, and service requests to determine if recent customer’s account activity is of a fraudulent nature.
    -Complete investigation using multiple resources including customer contact, reviewing PayPal activity, phone matches, IP Search, and various websites, etc.
    -Educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers.
    -Review documentation, analyse data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities.

  • 2016 - 2017
    Paypal (M) Services Sdn Bhd

    Protection Services Executive

    -Assist the customers and helping to resolve their seller dispute inquiries.
    -Complete reviews and resolve claims in a timely and accurate manner.
    -Primary point of contact for the clienteles through email that provides predictable, compassionate, and timely resolution to their questions and inquiries

  • 2014 - 2015
    The Andaman Resort, Langkawi

    College Intern

    Job Title: Guest Service Ambassador (Department: Front Office) Responsibilities:
    -Perform check in, credit card and cash authorization and prepare room key cards.
    -Follow-up the arrival, departure, room and occupancy statuses.
    -Handle guest‘s complains and special requests.

    Job Title: Guest Service Centre (Department: Front Office) Responsibilities:
    -Attend internal and external calls and transfer the calls to respective departments.
    -Handle guest complains, requests, and restaurant and spa bookings.
    -Prepare GM Cocktail Party invitation cards and deliver to the guests.

    Job Title: Bartender / Cashier (Department: Food and Beverage) Responsibilities:
    -Prepare the bar, mise en place and make guest orders.
    -Handle cashiering, MICRO’s system, daily sales report and update inventory.
    -Take orders and serve to the guests.
    -Upselling, handling guest complaints and special requests.

    Job Title: IT Admin (Department: IT) Responsibilities:
    -Update hotel software and systems and analyse the strength of internet and Wi-Fi passwords.


Microsoft Words
Microsoft Excel
Microsoft PowerPoint
Point of Sale System

Honors & awards